Opinions Posted On: 12/05/2013
A view on Hospitality Industry
Well, as a trainer I thought I should give you my perspective. More than a decade ago the guests expectations from a 5 star hotel were not very different from what they are now.
A weary traveler on entering the hotel feels that this is the place where all my worries will be taken care of, I will have a comfortable bed, safe & secure environment, pleasant people serving me tasty and hygienic food. The frills are an added bonus which includes a beautiful spa, swimming pool, shopping arcade, gymnasium etc. These frills sometimes help a guest decide one hotel over the other. But his essential need still needs to be fulfilled irrespective of the frills.
Today the guest does not shy away from sharing his feedback with others. The power lies with him at the click of a button and social media like Facebook, Trip Advisor, Holiday IQ & Zomato are very relevant & strong. Like they say there is no publicity like “Word of Mouth” publicity. If he does not get the value for money spent the guest will share it whether through complaining to a manager or writing on social media.
Hence it is essential that the hotel staff is extremely attuned to their own behavior while they are interacting with the guest. Their behavior transcends into the way one walks, talks, looks, stand, deals with stressful situation, etc. The guest is noticing the staff consciously or sub-consciously and is constantly forming a composite opinion of the hotel. A smile, an acknowledgment, a hello, goes a long way in giving a positive impression to the guest.
Being part of the global Carlson Rezidor Hotel Group with presence in more than 81 countries and with pan India presence of more than 100 hotels, making it the largest hotel chain in India, it gives me immense satisfaction that our stupendous growth has been based on one unifying philosophy of Yes I Can! service. Carlson’s success starts with having the right people, fostering a learning environment and keeping the customer focus above
JW Marriott Announces New Luxury Venice Hotel
JW Marriott announces a 266 room JW Marriott Venice Resort & Spa on a private island located at Venice lagoon in 2014.This will be First Hotel in Italy by Marriott under the Luxury JW moniker. It will include restaurant, bars, health club, spa and Pools etc.
Plan of opening 13 new hotels by investing 600 crores by Interglobe Hotels
By 2015 Interglobe Hotels ,a joint venture between hospitality major Accor and Interglobe Enterprises will open 13 New Economy Brand Hotels “IBIS” across the Country.Uttam Dave, President and CEO, InterGlobe Hotels as per PTI report mentioned that “We will be opening 13 new hotels across India by 2015 and adding 2,000 rooms. The investment will be Rs 30 lakh on an average per room. This is excluding the land cost,”. The hospitality firm currently has 1,500 rooms spread across its seven properties in India. He also stated “The new hotels will be located in Delhi, Mumbai, Nasik, Kolkata, Bangalore, Pune, Jaipur and Hyderabad among others,” Dave said.
Details: We feel pleasure to introduce ourselves, French Touch – a branded quality of cheese matching with the international standards. We are one of the known manufacturers of a wide variety of premium quality cheese products over a hundred varieties in India. Not only we do manufacturer the finest cheese in the country but we also are pioneers in introduction of cost friendly imported cheese and major suppliers of it. Our innovative R &D and global knowledge sharing, through understanding of consumer n
Hotel Equipment
Details: VENUS is a leading manufacturer and exporter of Stainless Steel Lifestyle Designer items, Hotel ware, Tableware, Barware, Kitchenware and Cutlery etc.Even the name itself associates with the art of the luxury dining to stunning height. Since the creation of the company in 1963, the successful combination of professional experience, creativity, and unparalleled know-how has thrust “Venus” into a leadership position in the Stainless Steel for Hospitality industry. Inspired by the know-how and
Chafing Dish
Details: K.S. Hotelwares is one of the most renowmned and steadfast manufacturers, suppliers and exporter in India of hotel wares, kitchen wares, tableware, bar accessories, equipments, chafing dish, dustbin, cutlery, catering, acrylic ware, Sinages, Copperware and other hotel Items. Company’s hard work, dedication and fidelity towards their work help company to maintain the Quality of product and have enabled to recognize and spread out its name and fame worldwide. The company has accomplished one
Food Essentials
Details: Calpro Food Essentials Pvt. Ltd. is a leading provider of premium bakery ingredients, services, and technologies to the Indian baking industry. We import, manufacture and distribute ingredients, and provide services like product development and training. About Calpro Food Essentials Calpro Food Essentials is a New Delhi based company engaged inmanufacturing and marketing of premium and specialty bakery ingredients and ingredient-related baking technologies to the Indian industrial, retail
Jaypee Vasant Continental
Details: A tribute to the cosmopolitan culture of New Delhi-the Jaypee Vasant Continental unfolds the finest lifestyle experiences for you. An exquisite blend of business and pleasure, it is the perfect place to confer, relax or pamper your senses. It is one of the finest boutique hotels in New Delhi, India. Jaypee Vasant Continental is located in the upmarket Vasant Vihar area, strategically close to the New Delhi Airport.
Ramada Gurgaon Central
Details: Enter into the regal world of warmth and hospitality…wherein the high-end living spaces and opulently laid out international cuisines help you unwind yourself and inspire you to stretch your stay a little more!! Enticing rhythm of music and the alluring ambience gets infused within you … as you enter into the luxury hotel which unfolds the charm of its beautifully done Executive Club Rooms and Executive Suites. The intoxicating aroma of freshly ground coffee beans from Café Rouge leaves you me
Details: Welcome to THE MET – the future of Hospitality. At THE MET, innovative design, modern technology and eco – friendly practices have been enhanced with new ideas and bright insights. You can enjoy luxury with a conscience at THE MET. Liberally sprinkled with both business essentials and travel comforts, THE MET is the perfect destination for finest living for an international business and upscale leisure traveler as it is conveniently located in the heart of business and commercial hub of New Delh
Radisson Blu Hotel New Delhi Dwarka Rooms
Details: The Radisson Blu Hotel New Delhi Dwarka is ideally situated in the serene locale of Dwarka, just 20 minutes from the commercial hub of New Delhi and 30 minutes from the city centre. As one of the closest five-star hotels to Indira Gandhi International Airport, the Radisson Blu offers accommodation and amenities unmatched by other hotels in Dwarka, New Delhi. Guests also enjoy easy access to popular attractions including India Gate, the Lotus Temple and Qutub Minar.
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